Texture Health Privacy Policy

Texture Health, LLC (“Texture Health”, “we” or “us”) operates the Texture Health website (the “Website”) as a Business Associate of various Covered Entities and other Business Associates.

This Privacy Policy explains Texture Health’s practices with regard to the use, collection, maintenance, protection and disclosure of information about you when you visit our website. We encourage you to read this Privacy Policy in full to understand our privacy practices before using this website or submitting any personal information.    

This policy applies to information that Texture Health and its affiliates collect from you:

  • On this Website;
  • In email, text and other electronic messages between you and the Website;
  • Through mobile and desktop applications you download from this Website; or
  • When you interact with our applications on third-party websites, if those applications include links to this policy.  

It does not apply to information collected by:

  • Texture Health offline or through any other means, including on any other website operated by Texture Health’s affiliates or by any third party; or
  • any third party, including through any application or content that may link to or be accessible through the Website.

Please read this policy carefully to understand Texture Health’s policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may elect not to use the Website. By accessing or using the Website, you agree to Texture Health’s Privacy Policy. This policy may change from time to time (see Changes to Privacy Policy below). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The Website is offered and available to users who are 18 years of age or older and reside in the United States of America or its territories.  Texture Health does not knowingly collect information from users under the age of 18. Persons under the age of 18 should not access or use this Website in any manner.  If a child under the age of 18 submits information through any part of the Website, and Texture Health becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.

Information We Collect About Users and How We Collect It

1.  We collect several types of information from and about users of our Website when they interact on the Website, including:

  • Information that allows us to personally identify you, such as your name, mailing address, email address, telephone number, identification numbers used by your health care providers or health plan, and health information that you provide to us;  
  • Information about a user that does not specifically identify the user;
  • Information about the user’s internet connection, the equipment used to access the Website and usage details, including date and time of access and any activity while on the Website; and
  • Information you provide to us if you sign up for or request certain services from us on our Website or fill out certain forms.  This may include information you provide when you register to use our Website or subscribe to our service, post information or request information, or when you report a problem with our Website.

Your access to and use of the Website may be monitored by Texture Health for purposes of operating the Website and testing, performance assessment and evaluation in connection with Texture Health initiatives.

2.  Texture Health may use and disclose this personal information as follows:

  • As necessary to operate the Website, including to enforce compliance with any applicable policies and to satisfy Texture Health’s contractual obligations.
  • To enforce or apply the Texture Health Terms of Use.
  • To allow user to access and use the Website and its services and products.
  • To fulfill the purposes for which the information was provided.
  • In response to requests from your health care provider, your health plan, and other third parties, but only if they have an obligation to keep the information confidential.
  • In response to legal process (such as a subpoena or court order) or as otherwise required by law.
  • Upon Texture Health’s reasonable belief that a user is using or has used the Website for an unlawful purpose or activity.
    As necessary to protect the rights or property of Texture Health or any person or to protect individual or public health or safety.
    With Texture Health subcontractors who are engaged by Texture Health to assist in operating the Website and required to keep the information disclosed confidential.
  • To our subsidiaries and affiliates.
  • For business purposes including but not limited to developing and implementing new products and services, improving the content of our website, enhancing the functionality of the Website and for data analysis and audits.
  • To notify you about changes to our Website or any products and service s we offer or provide on it.
  • To aggregate and share information about our users that does not identify any particular individual.
    With your consent.
  • To plan or implement risk control measures, like fraud and abuse detection and prevention.
  • For our business purposes including but not limited to analyzing data trends, research, or offering new products and services.
  • To track the number of users using certain portions and features of the Website to make any necessary changes to improve the functionality of the Website.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of
  • Texture Health’s assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information health by
  • Texture Health about our Website users is among the assets transferred.
  • For any other purpose disclosed to you when you provide the information.

3.  Texture Health will maintain reasonable and appropriate safeguards to prevent unauthorized use or disclosure of a user’s personal information.    

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the Website and visiting your account profile.  You may also send us an email to request access to or correct personal information that you have provided to us.  We will only change your information if the change can be made in compliance with applicable law.  We will not change the information if we believe the change will cause the information to be incorrect.

Links to Other Websites.

Through the Website, users can access other websites or applications owned or controlled by third-parties.  Texture Health is not responsible for the privacy policies or content of those websites. The use and collection of information by these third-parties is governed by their respective privacy statements and is not covered by this Policy.  Access and use of such websites, including the content, information or services on those sites, is solely at your own risk. Texture Health makes no guarantee and disclaims any implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness of these third-party websites, the information contained in them or the products or services they provide. The use those third-party websites may subject you to separate binding agreements and privacy statements.

Data Security

Texture Health has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Whether Texture Health has given you a password or you have chosen a password for access to Texture Health, you are responsible for establishing a strong password and keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although Texture Health does its best to protect your personal information, Texture Health cannot guarantee the security of your personal information transmitted to the Website.  Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Texture Health home page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Us

We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal information, you may contact the Texture Health Privacy Officer at:

             Texture Health, LLC
             939 W. North Avenue, Suite 850
             Chicago, IL 60642
             (312) 274-0126

Effective Date:  January 6, 2017